CK33 Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy explains how CK33 collects, uses, stores, and protects the personal data of players who register and use the CK33 platform. CK33 is committed to handling your personal information responsibly and in accordance with applicable data protection principles.

By registering a C K33 account or using the CK33 platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how CK33 handles personal data, you should not register or continue using the platform.

This policy applies to all personal data collected through the CK33 website, mobile application, customer support channels, and any other touchpoint where CK33 interacts with players. It covers data collected both automatically and data you provide directly.

2 Data We Collect

CK33 collects personal data in two ways — data you provide directly when registering or using the platform, and data collected automatically as you interact with CK33 services. Below is a breakdown of what CK33 collects and why.

CK33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

CK33 uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that go beyond what is described in this policy. The main purposes for which CK33 processes your personal data are:

• Creating and managing your CK33 account, including identity verification before your first withdrawal.
• Processing deposits and withdrawals through bKash, Nagad, and Rocket payment channels.
• Providing customer support and resolving disputes or complaints raised through CK33 support channels.
• Sending account-related communications such as transaction confirmations, security alerts, and policy updates.
• Detecting and preventing fraud, money laundering, and other prohibited activities on the CK33 platform.
• Monitoring gaming activity to support responsible gaming obligations and identify players who may need assistance.
• Improving the CK33 platform based on how players use it — game performance, navigation patterns, and feature usage.
• Complying with legal and regulatory obligations applicable to CK33's operations.

CK33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used for fraud detection, flagged cases are reviewed by the CK33 compliance team before any action is taken on your account.

4 Legal Basis for Processing

CK33 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity — processing required to fulfil the agreement between you and CK33, such as managing your account and processing payments.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests — processing carried out for CK33's legitimate business interests, such as fraud prevention and platform security, where those interests are not overridden by your rights.
• Consent — processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

CK33 does not sell, rent, or trade your personal data to any third party. However, CK33 may share your data with trusted third parties in the following limited circumstances:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification providers — third-party KYC services may process your identity documents to complete verification checks required before withdrawals.
• IT and hosting providers — CK33's platform infrastructure partners may have access to data as part of providing hosting and technical services, under strict data processing agreements.
• Legal and regulatory authorities — CK33 will disclose personal data to law enforcement or regulatory bodies where required by law or where there is a legitimate legal obligation to do so.
• Fraud prevention agencies — where fraud or money laundering is suspected, CK33 may share relevant data with specialist agencies to support investigations.

All third parties who receive CK33 player data are required to handle it securely and in accordance with applicable data protection standards. CK33 does not permit third parties to use your data for their own marketing purposes.

6 Data Retention

CK33 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by CK33 are as follows:

• Account data — retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Support communications — retained for three years from the date of the last interaction.
• Technical and usage data — retained for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, CK33 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

7 Cookies and Tracking

CK33 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the CK33 website or use the CK33 app.

• Essential cookies — required for the platform to function. These keep you logged in during your session and remember your basic preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players navigate the CK33 platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

CK33 does not use third-party advertising cookies or allow external advertisers to place cookies on the CK33 platform. You can manage or disable non-essential cookies through your browser settings, though this may affect some platform features.

8 Security Measures

CK33 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data transmitted between your device and CK33 servers is encrypted using TLS (Transport Layer Security).
• CK33 servers are hosted in secure data centres with restricted physical and digital access controls.
• Payment data is handled exclusively through certified payment processors — CK33 does not store full mobile banking credentials.
• Internal access to player data is restricted to CK33 staff who need it to perform their job functions, under strict access controls.
• CK33 conducts regular security reviews and vulnerability assessments to identify and address potential risks.
• In the event of a data breach that affects your personal data, CK33 will notify affected players and relevant authorities as required by applicable law.

9 Your Privacy Rights

As a CK33 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact CK33 support with your request and appropriate identity verification:

• Right of access — you can request a copy of the personal data CK33 holds about you.
• Right to rectification — you can request correction of inaccurate or incomplete personal data.
• Right to erasure — you can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing — you can request that CK33 limits how it uses your data in certain circumstances.
• Right to data portability — you can request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting prior processing.
• Right to object — you can object to processing based on legitimate interests, including direct marketing.

CK33 will respond to all valid data rights requests within 30 days. In complex cases, this may be extended by a further 30 days with prior notice. CK33 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

10 Children's Privacy

CK33 is strictly an 18+ platform. CK33 does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the CK33 account registration and withdrawal process.

If CK33 discovers that personal data has been collected from a player who is under 18, the account will be closed immediately, all deposits will be returned, and the personal data will be deleted from CK33 systems as quickly as possible.

11 Changes to This Policy

CK33 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to how CK33 handles player data. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how CK33 uses your personal data, registered players will be notified by email or in-platform notification before the changes take effect. Continued use of the CK33 platform after an updated policy has been published constitutes acceptance of the revised terms.

CK33 recommends checking this page periodically so you are always aware of the current version of the Privacy Policy. The date at the top of this page always reflects when the policy was last revised.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how CK33 has handled your personal data, the CK33 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from the CK33 platform after login
• Response time: Typically within 30 minutes during peak hours

For data rights requests specifically, please include your full name, registered mobile number, and a clear description of your request. CK33 may ask for additional identity verification before processing data rights requests to protect your account security.